cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Discrepancy between User Experience tile and OS/visits and browser tiles

george_demeeste
Inactive

My users are concerned that the User Experience tile is showing a value about 50% more than the other tiles (which are in agreement)

Does anyone know the reason?

1 REPLY 1

dominik_punz
Dynatrace Pro
Dynatrace Pro

It seems that most of your dashboard tiles are displaying data based on a visit BT. A bt gets calculated whenever a visit is finished. All these tiles show that 54 visits were finished during the last 30min.

Whereas the user satisfaction tile shows all visits that were finished in the last 30min + all visits that are currently active.