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Dividing existing UEM volume license (remaining visits) in two parts (two new UEM volumes)


We have a costumer who has an UEM volume of 1,000,000 visits which it is going to be renovated until December, our costumer need to divide its current Dynatrace deployment in two, installing an additional Dyantrace server in the Cloud and monitor a certain group of their applications there, while the existing Dynatrace server remains monitoring the rest of their applications (there isn't other workaround available). So we have the question if it is possible to divide the remaining UEM visits that our costumer currently have (around 800,000) in two parts so we can integrate each volume in each Dynatrace installation?, if it is possible, what we need to do in order to achieve this?


Dynatrace Advisor
Dynatrace Advisor

Hey Victor,

You should be able to do this through licensing. If you open a support case with the Product Type set to "License Management", they should be able to do it for you. I imagine they would want you to deactivate your current UEM volume, so that they have an accurate number to go off of. I know we have done similar things like this here in New Zealand (splitting total UEM volume off of a Production license to use some in PreProd).