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Dynatrace APM Client not opening

karthikayini_mu
Inactive

Hi All,

I am getting below error in client machine. Not able to open client. Please help me.

Thanks & regards

Karthikayini M


9 REPLIES 9

Client has Java installed properly on his station?

Sebastian


HI @sebastian k.

Could you please tell me, java of local machine ?

Thnaks & regards

Karthikayini M


Yes this error tells us that there was a problem with finding java by client.

Sebastian


BabarQayyum
Leader

Hello @Karthikayini M.

First of all run the command java -version on the command prompt to know the availability and version of Java.

If you do not have a Java then install it the version required by Dynatrace Client and then in the Advanced System Settings assign a veriable e.g.

Regards,

Babar


Hi @Babar Q.

Thanks for the reply.

Regards

Karthikayini M


Joe_Hoffman
Dynatrace Champion
Dynatrace Champion

The client installer installs a private JRE into the Dynatrace directory already so there should be no reason to have to install a Java Runtime.

If you're still having problems, perhaps you should uninstall and then reinstall the client.

Can you clarify whether you're using locally installed client, or the JNLP client?


HI @Joseph M. H.

Thanks for replying.

I am using portable client. Should I delete and use new client.

Thanks & regards

Karthikayini


I suggest you delete the client you have and install the full client from the downloads page. It will install a JRE for you as part of the client install.

https://downloads.dynatrace.com/downloads/download.aspx?p=1&r=219


Hi @Joseph M. H.

Thanks for the reply.

Regards

Karthikayini