If during an upgrade (to 6.3 in our scenario) an issue arises and everything needs to be rolled back, what is the best process for rolling back the agents without backing up the agent install directories pre-upgrade and replacing during a rollback?
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2 additions to this answer:
Curiously, during a fixpack rollback: Will the agent continue to provide data while a restart is pending and therefore temporarily running at a newer fixpack version than the collector (say agent=6.5.8 vs collector=6.5.7)?