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Dynatrace desktop client memory settings

jkinny
Guide

I have a user in my group who is unable to change his memory settings in DynaTrace client: Where would I give him access to change this setting, or is it determined by Windows(eg "run as admin")?

3 REPLIES 3

Joe_Hoffman
Dynatrace Champion
Dynatrace Champion

Jeff,

My first guess is that this is a file permission issue on his local machine. The Dynatrace client wants to write into USERS_HOME/.dynatrace/. It's possible the client was installed using Admin, but now your user is trying to run the client with user level permissions which are too restrictive on his local machine. The Dynatrace Client log might help, but there might not be such a file if he has a file permission issue.
Can you have him RunAsAdministrator and see if that helps?

hth

-joe

BabarQayyum
Leader

Hello Jeff,

I guess this user is using the dynatrace Webstart Client where you cannot change the memory heap size.

Use the dynatrace rich client to set the new memory settings.

Regards,

Babar

jkinny
Guide

That is indeed the case! I went back to him and checked, he was using the webstart client.