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This product reached the end of support date on March 31, 2021.

Elapsed time between click and the web request



We activate the UEM in our customer and we are seeing some actions that have many seconds between the user action and the web request.

The timeline bar is coloured in gray and I dont know where to look more info about it.

Here is an example of this trouble.

Thanks for your help and regards,

Carlos Ortega.


DynaMight Leader
DynaMight Leader

Hello Carlos,

First of all expand the web request to know the elapsed time spent on which node and secondly enable the W3C metrics for more granularity.

The User Action PurePaths dashlet calculates how much of the response time is split between the client, server and network time. The algorithm to calculate the three fractions works in the following way:

  1. Server time or server contribution: The sum of the calls to blocking APIs in server-side PurePaths, considering overlaps. Simply summing up the PurePaths durations (even considering overlaps) creates a wrong impression, since the network bandwidth influences the PurePath: Blocking writes on the server-side prolong the PurePath. A client's (browser's) slow network connection can prolong the PurePath.
  2. Network time or network contribution: The sum of all response sizes sent to the client / bandwidth of the client.
  3. Client time or client contribution: The rest of the user action response time is client time.




Hello Babar,

Thanks for the answer.


Carlos Ortega