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This product reached the end of support date on March 31, 2021.

Empty report for 5 minutes

faycal_chikhi1
Participant

Hi,

Every Hour, my reports are empty for 5 minutes with Timeframe= last 1 hour

But when the Timeframe = last 30 minutes, it becomes normal :

Timeframe= last 1 hour

Timeframe= last 30 minutes

and it is the same for all the reports

Thank you

2 REPLIES 2

david_n
Inactive

Hello Faycal,

I would suggest opening a support ticket for this one. My first thought was that your frontend server was being taxed and is running out of resources and producing a gap in data but it should have a similar gap for the shorter timeframes.

Could you try charting the data for 24 hours to see if there is a gap in the bigger chart as well? If there is, then it could be an issue with pulling data from your performance warehouse. Otherwise, it would most likely be some web configuration issue specific to the one hour time frame.

Thanks,

David Nicholls

faycal_chikhi1
Participant

Hello david,

I have the same result for 6 hours :

But not for 24 hours :

It happens every hour between the 55th minute and 00

I am going to open a Support Ticket

Thanks,

Fayçal CHIKHI