We are getting below
error while upgrading Dynatrace 6.2 to Dyatrace 7.0. We already have Dynatrace
6.2 version running on Windows 2008 R2 Standarad Edition with Service pack 1
machine.Downloaded the installers from "https://downloads.dynatrace.com/downloads/download.aspx?p=1&r=183" link.
All the system requirements and prerequisites are in place.
Error while installing dynatrace-full-220.127.116.119-x86-64.msi package.
Can anyone please help on this issue?
No, that was just a guess based on past experience. If downloading it even a second time doesn't work I would rule that out as the cause. I found some instances where it tries to use a jar unpacker that isn't working and the following was recommended. If this doesn't work I wouldn't want to suggest some of the other fixes I see so I would either wait for some more input here or open a support case:
"Please add C:/windows/system32 to the front of your PATH environment variable and run the installer again. This is usually an issue with the executable using another jar unpacker (unpack200.exe) from another application in the PATH which is not working properly. The new line in the PATH should ensure to use windows native executable."
The above is from a case that had the same installation status code of 1603.
@Nikhil K. you can check the file dynatrace-full-18.104.22.1689-x86-64.msi by using for instance this MD5 calculator:
and compare it with the one from the download page:
It should be 3c0403f605db820fa7636a3b91f2bf05
If it is different, you need to re-download the file. This can happen sometimes for in general for downloads.
If the value matches, the file is downloaded correctly and there is another problem - in that case for instance try to restart the machine.
@Thomas K. Thanks for the reply.
We did the md5checksum and it does matches the checksum value that you have mentioned.
Also tried the restarting of Machine option. But still encountered with same issue.
I would try James' suggestion next: https://answers.dynatrace.com/comments/182438/view.html
If that does not help, please open a support ticket with the information and files currently available here.