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Export purepath option grayed out

snabi
Newcomer

Just installed dynaTrace 6.1, everything configured, can see all purepaths however export purepaths option is grayed out.

Win 7 64-bit machine

13 REPLIES 13

kyle_kowalski
Dynatrace Pro
Dynatrace Pro

Do you have the permissions to export purepaths?

Hello

Turned out - DT client had to be launched as an "Admin"

>>>> Right click and launch as an admin

Thanks for pointing me to permission related troubleshooting

christian_wegha
Advisor

I have the same problem. But starting the client with "launch as admin" did not help 😞

christian_wegha
Advisor

DynaTrace 6.3 by the way

Hello @Christian W.,

Which 'Dynatrace Role' user has? Except the 'Guest' Role all other have the provision to export the data even the standard 'User' role.

Regards,

Babar

christian_wegha
Advisor

Hello Babar, we defined a custom role and gave all the export permissions to it.

Babar_Qayyum
Leader

Hello Christian,

Make sure that both following roles allowed to that custom group and also double check whether group has assigned the same role.

  • Export Live Sessions to a local directory
  • Export Stored Sessions to a local directory

Regards,

Babar

christian_wegha
Advisor

Hello Babar,

role has all this permissions, but it´s not working 😞

Babar_Qayyum
Leader

Hello Christian,

🙂 one more considerable thing, if you are assigning system profiles.

The Role for the server management is guest by default and the role for the system profile we can also assign.

Regards,

Babar

Now it works - Thank you!

🙂 Welcome

mvjimenez
Participant

Hi,

same issue for me with a custom role. Did you ever come to a solution?

Vanesssa

Hello @Vanessa J.

Does custom role assigned to the management role?

A user group specifies exactly one role to manage AppMon Servers. Roles applied to management only grant access to AppMon Server. AppMon ignores other permissions contained in this role, such as those for a specific System Profile.

Review / follow the below link and share the result with us.

https://www.dynatrace.com/support/doc/appmon/administration/user-permissions-and-authentication/#UserPermissionsandAuthentication-Groups

Regards,

Babar