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Extended Email Plugin Warnings not sent e-mail

oleksandr_mishc
Advisor


Hello,


Only several incidents have such Warnings:


 execute method: Incident(s) were raised but notification e-mail was not sent.
...
Business Transaction Results/Value: upper bound exceeded'


Maybe someone know how to fix?


Full logs:


2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] execute method: Incident(s) were raised but notification e-mail was not sent.
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] Entering logIncidents method
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: populated incidents collection: size of the Incidents Collection is 1
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: # of incident's violations: 1
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: ServerName: 'apm-server'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Message: 'Business Transaction Results/Value: HTTP 5x Rate - HTTP_5x '
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Incident Rule: 'HTTP 5x Rate'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: # of Violations: '1'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Recorded Session Id: '-'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Recorded Session Name: '-'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Start Time: '2017-09-26 10:03:30'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: End Time: '-'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Duration: '-1' ms
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: is Open: 'true'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: is Closed: 'false'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Severity: '0'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: # of Pure Paths: '0'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Key: '7f103520-68a6-4465-a514-c5aeeb9fcc81'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: State: '0
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] Entering logViolations method
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: # of incident's violations: 1
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] Entering logMeasure method
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Name: 'HTTP 5x Rate - HTTP 5x Rate'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Description: '-'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Configuration Summary: ''
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Unit: 'num'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Metric: 'Value'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Source Type: 'AgentGroup'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] Entering getSourceHostNames method
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Agent Group Names: '[<all-agents>]'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Upper Severe Value: '15.0'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Upper Warning Value: 'NaN'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Lower Severe Value: 'NaN'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Upper Warning Value: 'NaN'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Splittings: '[]'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Measure Application: '-'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violation Threshold Value Original 15.0: toString : 15.00num
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violation Trigger Values Collection size 1
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] Entering logTriggerValues method
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Trigger Value Collection Entry 1: Source Type: 'AgentGroup'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] Entering getSourceHostNames method
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Trigger Value Collection Entry 1: Agent Group Names: '[<all-agents>]'
2017-09-26 10:05:17 WARNING [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: Incidents Collection: Entry 1: Violations Collection Entry 1: Violated Trigger Value Collection Entry 1: Value: '15.0': toString: '15.00num'
3 REPLIES 3

Hey Oleksandr,

You managed to figured out why? I am facing this now as well.

Best Regards,

Wai Keat


What you have set up in: upper bound?


I think we've have it figured out, customer's SMTP server is having issue.