Hi All 🙂
I'm currently trying to configure Dynatrace to create a new incident in CA Service Desk when an incident is created in Dynatrace APM.
I'm running into issues with the Generic Execution plugin due to the nature of CA's webservices - in that I need to send 3 different requests & parse the responses to generate the actual createIncident request.
Just wondering if anyone has already done this & has some advice for me? Or a solution that works that they feel like sharing?