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This product reached the end of support date on March 31, 2021.

How do i get the overview of the mobile app crashed visits in a list


Hi, I can created dashboards with statistics about mobile app crash but I do not find a way to go to the crashed visits?

can someone explain me how I can get the overview of the mobile crashed visits so that I can drill down in the purepaths (and more)

thanks, Guido


Hi Guido,

If you have a chart with a measure like Crash Rate on it you should be able to right click on the measure > Drill Down > Visits/PurePaths/etc.

In addition you may be able to use the "crashed" filter via a Custom Query in the Visits dashlet. I don't have an environment with a mobile app at the moment so I can't test this myself. If you can't get it to work you can upload a session file with a few crashed visits and I can see if I can get it to work on my end.

Hope this helps,