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This product reached the end of support date on March 31, 2021.

How does UEM determine "click on" vs "touch on" user actions?


How does Dynatrace determine whether a user action was a touch vs a click?

I ask this because we are seeing some visits user actions are being duplicated because a visit is counting a "click on" and "touch on" where it should just be one action.


DynaMight Leader
DynaMight Leader

Hello Tyler,

The JavaScript Agent tries to find a meaningful name for an action. To do this, it checks several properties of the HTML element (button, link, etc.) that triggers the action. (inner HTML, caption, hint, etc.)
It also tries to get the caption if there is a more complex HTML structure with multiple nested tags

If the standard action name detection does not suffice you can set the custom attribute data-dtname within the HTML tags and use it as a caption.

Check the following link:

The Javascript ADK provides functions to extend the default behavior of the JavaScript Agent. You can use this ADK to start custom user actions, report events, or extend third-party content detection on a web page.

Check the following link: