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How to add the mail id in Incident Email Group

aravindhan_v
Contributor

Hi,

Can someone please help me to know to add the recipient mail id in the "Incident Mail Group". If it should be done through group or account, then how it should be done.

We are using dynatrace version 6.1.

Thanks,

Aravindhan Vellaichamy

5 REPLIES 5

Babar_Qayyum
Leader

Hello Aravindhan,

Open the Settings > Users > Account then double click on the account and select the user group "Incident Mail Group"

Regards,

Babar

aravindhan_v
Contributor

Hi Babar,

Thanks for your reply. I have tried the same which you have suggested, still i couldn't add the separate mail id. As crisp, i need to add the mailid which doesn't registered for the user account in dynatrace server.

Is that possible, if so please let me know the steps.

Thanks in advance,

Aravindhan Vellaichamy

Hello Aravindhan,

I did not get the way to add the email without any User ID, because this is compulsory.

Regards,

Babar

Hi Babar,

If i need to configure the mailid. Should i need to create the account for that mail id.

Thanks,

Aravindhan Vellaichamy

Hello Aravindhan,

Yes. Whether you can create the local address or you can use the AD account, if you configured the LDAP which is the recommended solution.

Regards,

Babar