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This product reached the end of support date on March 31, 2021.

How to import certificates for LDAP SSL authentication



I am trying to connect the LDAP server through SSL connection, while connecting the LDAP it's throwing connection error.

The team has shared two certificates ROOT & IC, which i want to import in dynatrace. How can i do that ?


Dynatrace Helper
Dynatrace Helper

Hi Sachin,

What is the exact error you're getting? If you cannot connect, then it may not be a certificate problem. The recommended procedure is to use the client to accept the LDAP cert.

If you have a cluster, then you can manually add certificates to the keystore:

Load Balanced Environments – LDAP Cluster – "Forests" – Multiple Domains

there are multiple LDAP servers with different host certificates, the
root CA certificate must be added to the trusted key store.

  1. Open the key store file server/conf/jssecacerts with a key store explorer like
  2. The default password is "changeit"
  3. Import the root CA certificate of the LDAP servers certificate to this key store
  4. Save the key store file
  5. Continue in section “Importing and accepting the SSL certificate > Root CA certificate is trusted”

However, you should try the default steps first, all the information can be found here:

Hope this helps!



Hi Cody,

The issue has been resolved, after removing below line from the dtserver.ini


Thanks for help!!