I created a web requests -header value measure for a URI with a threshold as 1 number. I want to create a incident with this measure but in incident measure I want to use a threshold as time in ms.
Can someone please tell me how can I do that?
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I imagine you would need to define a business transaction for this since any measure that supports headers really only considers counts of occurrences not response times. So I would take the measure you have and leave the threshold as 1 then place it as the filter measure in a BT. Then you can set your threshold for time on the business transaction response time which should be the same as the request time if it is the entry point for the relevant PurePaths.
If the header is on the entry point web request (the one that shows up as the start of the PurePath and whose name should be used for the PurePath) then yes the response time and thresholds should be what you are looking for.
The heatmap is showing an open incident, can you check the incidents dashlet to see if there is an active incident for this already? Also, emails are configured independently so it is possible that will need to be checked as well.
There are two open incidents for that new incident, one at 10:59 and one at 12:16. So the incident does look like it is being created and I would look at your incident actions configuration - perhaps smart alerting is checked or something like that. Smart alerting means it won't send emails for new incidents until old occurrences are right clicked -> confirmed in the client.
Here's what you can do. Assuming you're using the standard email action and have verified that the address entered is correct and no smart alerting is enabled, as configured it looks like the incident will trigger pretty quickly so you'll need to either confirm or delete the open incidents since no new incidents will occur while there is one already open. When these old ones are cleared the new incidents will open and it should try to send the email. If you do not receive one check the incidents dashlet and make sure that a new incident was created - if a new one was created and you did not receive and email you would need to make sure there is no issue sending the email by sending a verification email from the server settings and/or checking the server.0.0.log to see if some error is generated.
I don't know what order you configured this and added the email actions or anything like that but if a new incident is opened with the email action configured I expect you will get the alerts.