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Huge scroll times captured by UEM agent

mauro_pessina
Participant

Hi all,

we are using Dynatrace UEM to monitor a web application (auto injection of the agent).

Captured visits for such application on Chrome show huge scroll times:

but from the User Action PurePaths I can't see any additional information:

Now, this behavior (huge scroll times) can't be observed in FireFox visits, where all scroll actions are really fast:

How can I explain this behavior? How can I tell if huge scroll times are really an issue or not? Is there any documentation on how scroll times are measured?

Dynatrace version in 6.5.

Many thanks!

1 REPLY 1

simon_schatka
Dynatrace Supporter
Dynatrace Supporter

Hi

This looks like something we should take a closer look at. Can you please create a support issue and provide a way to reproduce this issue on our local machines. Is it a public website? If not, please provide a fiddler session that shows this problem: https://www.dynatrace.com/support/doc/appmon-saas/getting-support/collecting-a-fiddler-or-http-session-for-uem-issues/

Thanks

Simon