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I have a collector that is grayed out - shut down properly - but it won't refresh.

nona_young
Guide

collector-question.png

How can I get it back online? Restart isn't an option, only refresh. I would mention this is on an external network, that is the host server listed , than my server and all other collectors.

2 REPLIES 2

JamesKitson
Dynatrace Leader
Dynatrace Leader

I don't know if I'm misunderstanding the question - but in the case the collector is offline you'll need to check the server and make sure the collector is running. You won't be able to start a collector when it is offline from the client, you'll only have the option to 'restart' when the collector is already connected (e.g. to put any changes into effect when necessary).

James

nona_young
Guide

James, thanks for the answer, that makes sense. ends up someone may have changed some firewall rules so it won't connect. none of my admins can connect to it, so once we can that will be the next thing we check.