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This product reached the end of support date on March 31, 2021.

Incredibly High DOM Load Time Reported - bug or some explanation?

Dynatrace Leader
Dynatrace Leader


We had a few days where are average DOM load time we have on some dashboards sharply increased - investigation revealed a small number of unbelievably high reported load times on some user actions seem to have pulled these averages up. We looked at the details and pretty much all that shows up is this high load time, all other fields are mostly empty and it is just the single node count user action PurePaths - could this be a bug of some sort? It looks like 1755966708 ms is equal to 20 days so ... that doesn't seem right.



Dynatrace Pro
Dynatrace Pro

Hi James,

correct, this doesn't seem right. The DOM load time is a W3C metric provided by the browser and sometimes see, that browser provide weird timings.

I'd suggest to open a support ticket for this issue and then we'll have a closer look. Please attach a dynaTrace session with some user actions having these timings to the support ticket.


Dynatrace Guru
Dynatrace Guru

Hi James. If you get an answer from support - would you mind posting the answer to this question?