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Java agents no longer capturing data

david_michael
Newcomer

We currently have an issue on our 5.5 prod instance where JVM agents are no longer capturing data. We see the following error in the logs many times.

 

2014-10-03 02:56:31 [e394f8e4] warning [java ] [webservice] MethodEndGlassFishTie: java.lang.NoSuchMethodException[com.sun.xml.messaging.saaj.soap.impl.TextImpl.getElementName()]
2014-10-03 05:40:56 [e394f8e4] warning [java ] ... last message repeated 100 times ...

Any help would be appreciated.  Thanks

3 REPLIES 3

andreas_grabner
Dynatrace Guru
Dynatrace Guru

Hi Michael

I suggest you open a support ticket on this one. Our engineering team should look into this if there are exceptions being logged

Keep us posted on the outcome though as this is probably interesting for others as well

Andi

harald_berger
Dynatrace Pro
Dynatrace Pro

Hi,

A quick sanity tests, is to unplace the webservice sensor and see if the JVM starts correctly

Harry

ereyesv
Newcomer

Hi

I am presenting the same problem, I am dealing dynatrace 6.3 is has any solution or it is necessary to open ticket?

debug [java ] [webservice] Could not find method getElementName in class com.sun.xml.messaging.saaj.soap.impl.SO
APTextImpl

Regards..!