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Java null pointer exception on Dynatrace AppMon Servicenow alert plugin

lmarcosdelga
Visitor

Hello,

I'm setting up "ServiceNow Action Plugin v1.0.7" on our dynatrace appmon v7.2 system to send alerts directly to ServiceNow system. I did configure the required values, but when the system tries to send the alert to ServiceNow then the plugin is throwing the message below to the logs. Does anybody have any idea why the plugin is not working?

2018-12-14 14:54:33 UTC WARNING [UserPluginManager@com.dynaTrace.diagnostics.ServiceNow.action] [dynaTrace Self-Monitoring] Application Process Unavailable
(unexpected): java.lang.NullPointerException - null


2 REPLIES 2

pkrishnan
Newcomer

@Luis M. Were you able to get this resolved. I am facing similar issue as well.


As I remember Self-Monitoring is not supported in Appmon 7.2, this is why you may have issues with this plugin.

SebastIan