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License expired after using a trail License

karthikayini_mu
Inactive

I have used a trail License for upgrdaing my Dynatrace.

It got expired yestreday.

I tried upgrading and then importing and activating my License.

Looks like UEM volume is not there in my eServices support login. Can anyone suggest me what went wrong. how can i get UEM voucher also.

any step by step procedures to be followed in this special case..expired.

Deactivation, Redeem volume , Upgrdae. Can anyone explain in which order i can proceed.

1 REPLY 1

luiz_goncalves
Inactive

Hello.

First on your old server you should Deactivate UEM Visits Volume.

This will create a voucher with the remaining volume.

You might be able to see it on e-services.

After that on the new server you can Redeem this voucher.

For more details please check the link bellow:

https://community.dynatrace.com/community/display/...