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Linux appmon client aborts after running successfully the first time

antonio_villarr
Advisor

Hi,

Anybody know why the Appmon client aborts with this message in linux?

2019-01-14 10:45:09 UTC INFO [DynaTraceSSLEnvironment] "client_server" is used as private key with SHA-1 fingerprint: AB:9A:2F:CA:50:E2:99:8A:34:2B:7F:AF:58:F0:D7:6A:55:C4:F9:35
2019-01-14 10:45:09 UTC INFO [crypto] Limited Java Security Policy detected
2019-01-14 10:45:09 UTC SEVERE [Client] could not initialize crypto engine: key store already has a key entry with alias 79:9a:35:ae:8d:8b:da:dd:c3:64:64:cb:35:3d:5a:ad:5d:1e:84:30:e0:7d:32:93:e9:50:82:d8:f1:16:b9:65
2019-01-14 10:45:09 UTC INFO [NexusServiceComponent] Master/Detail dashlet interaction service (Nexus) stopped
2019-01-14 10:45:09 UTC INFO [UemDatabasesClientActivator] Stopping UemDatabasesClientActivator
2019-01-14 10:45:10 UTC [9588a869] info [java ] An error has occurred. See the log file

After several try/error attempts I found the following workaround: remove these files:

cd ~/.Dynatrace/Dynatrace 7.1/client/conf

rm *salt .*bkp

Thanks in advance.

Antonio V.


3 REPLIES 3

The only think I have in mind that maybe there is some problems with files permission and Dynatrace is not able to overwrite data. But it is just guessing...

As a really ugly workaround you can create short bash script that will be first cleaning this directory, and then starting dynatrace client. But I think there should be some easy solution

Sebastian


gabriel_casella
Dynatrace Pro
Dynatrace Pro

Try opening the client once with the option:

-Dclearcerts
Something Like:
$ ./dtclient -Dclearcerts

Then, close and open it up as usual.

If doesn't solve the problem, open a support ticket and let us know the number here:

https://www.dynatrace.com/support/contact-support/

Regards,


Hi Gabriel,

Thank you very much. I followed your suggestion and now is working fine.

Kind regards,

Antonio V.