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This product reached the end of support date on March 31, 2021.

Mac Desktop Client login issues

stewart_berg
Newcomer

dynaTrace_Client_6.3.0.1305.dmg

Login dialog cannot be typed in to enter password in desktop client.

The timing of this coincides with the latest High Sierra updates. Happening to multiple mac users with different java versions installed. Hard to tell exactly where the issue is since the client cannot be accessed at all and just hangs on startup.

3 REPLIES 3

stewart_berg
Newcomer

Also, running Version 8 Update 161 - Release date January 16, 2018

JamesKitson
Dynatrace Leader
Dynatrace Leader

I'd check the client logs that should be in your installation, if there's nothing there that stands out consider a support ticket. I know Mac OS upgrades often have security changes that can prevent the client from starting in the past.

James

stewart_berg
Newcomer

JRE rollback option... Via terminal go to…

/Applications/dynatrace client 6.3.app/Contents/MacOS

The symlink to the jre can be updated to any installed JDK you have on your system. By default, it uses the latest MacOS java version based on the applet plugin...

jre -> /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/

But, you can replace it by updating the symlink, for example:

ln -sfn /Library/Java/JavaVirtualMachines/jdk1.8.0_151.jdk/Contents/Home/ jre

DT will then work again.