For one of the agent in production DT 6.1 version, memory dump was triggered due to GC but description shows as "A memory snapshot has been triggered but a problem occurred while creating it.".
On checking logs, we could find the below, please advise the reason for this issue.
2017-03-01 00:21:27 INFO [MemoryDumpManager] created OOM Incident for AST-SCU_tomcat-bxp-TPC-production_smartcalculator-prod-_rhw6p0c@rhw6p0c:5928. A memory dump has been triggered.
2017-03-01 00:22:25 WARNING [MemoryDumpTaskHandler] New state 'finished' does not match expected state 'postProcessing'
2017-03-01 00:22:25 INFO [MemoryDumpTaskHandler] Finished creating memory dump for agent AST-SCU_tomcat-bxp-TPC-production_smartcalculator-prod-_rhw6p0c@rhw6p0c:5928
2017-03-01 00:22:25 WARNING [MemoryDumpTaskHandler] Unable to switch to new state 'finished' because dump task has already finished
2017-03-01 00:22:25 WARNING [MemoryDumpTaskHandler] Memory dump canceled or failed for agent AST-SCU_tomcat-bxp-TPC-production_smartcalculator-prod-_rhw6p0c@rhw6p0c:5928
Based on the states in the logs, I think there may be a problem with post-processing. I'd recommend turning off 'Automatically post-process memory snapshot' under 'Options' (refer to screenshot attached), and try and take the dump again. If the issue persists, I'd say open a support ticket.
Thanks for your reply!!
It seems the dump was generated when Application Process Out-of-Memory incident was triggered for the agent based on the settings in the Agent group. In this case, how we can disable the Automatical Post-process options.