I only see Dynatrace 6.5 agent service, is this what you mean?
I already restart IIS service and agent service, but I got error 1053 "The service did not respond in a timely fashion"
BTW, I have to deploy agent and collector in different network sub-net due to user site restriction, does that related to this problem?
Carlos, Perhaps we should verify what technology you are trying to monitor. I assumed you are trying to monitor a WebServer technology such as IIS on a Windows OS. This requires the Dynatrace WebServer Agent service to be running. If you don't see this service in the Services control panel, then the correct agent is not installed.
If this service is not running and won't start, then something else is wrong.
It's unclear to me which service is reporting the 1053 error.
Please confirm the first paragraph assumptions.