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My UEM visits on the world map are exceedingly low for the number of visits I should have

msmith1
Helper

My site does approximately 40k sessions per day and I have UEM set to 25% yet when I go into active visits within 24 hours I only see 150.

My exclusions are

excluding
bots,crawlers & spiders,

IE <= 7.0


Opera >= 0


Safari <= 5.0

Chrome <= 39.0

Firefox <= 37

Android webkit <= 4.3

Also I never have any completed visits.

Thank you.

8 REPLIES 8

saanjeith_varat
Inactive

Hey Matt,

What is the timeframe you are utilizing for your visits dashlet and how many actions are in a typical visit? Also, what is the average duration of a visit?

Cheers,

Sanj

I open up the world map and set the time frame to 24 hours.

The map is blank and it icon selected is "Show User Actions"

I select "Show Completed Visits" and it remains blank

I select "Show Active Visits" and i see 158 for world & 151 for N America

If I open up Visits I see

1720 Satisfied visits with 16644 user actions, visit duration 6min 38s

2440 Tolerating with 10488 user actions, visit duration 4min 4s

648 Frustratred with 1944 user actions, visit duration 3 min 49s

clemens_fuchs
Dynatrace Pro
Dynatrace Pro

Hi Matt,

you're saying you never have completed visits, so you end in ever lasting visits with tons of actions?
Should these visits actually be split up, i.e. do these visits contain actions, which would belong to different visits?

Cheers,
Clemens

Hi Clemens,

The visits look normal and not like they're all mixed together. Here is what I'm seeing

I open up the world map and set the time frame to 24 hours.

The map is blank and it icon selected is "Show User Actions"

I select "Show Completed Visits" and it remains blank

I select "Show Active Visits" and i see 158 for world & 151 for N America

If I open up Visits I see

1720 Satisfied visits with 16644 user actions, visit duration 6min 38s

2440 Tolerating with 10488 user actions, visit duration 4min 4s

648 Frustratred with 1944 user actions, visit duration 3 min 49s

clemens_fuchs
Dynatrace Pro
Dynatrace Pro

The first 2 options in the WorldMap are based on Business Transaction data:

  • "Show User Actions" is based on BT "User Actions by Apdex performance zone and Country"
  • "Show Completed Visits" is based on BT "Visits by User Experience and Country"

The 3rd option ("Show Active Visits") shows active visits, which are still in server memory. This number looks good.

  • Please make sure the BTs are active and "Store results in Performance Warehouse" is checked.
  • Is Performance Warehouse access activated at all?
  • If you add one of the BTs to a chart, would it show data?
  • Does any other measure show data in a chart?
  • If PWH basically is OK and only the WorldMap BTs do not work you could try to delete the BTs and copy/paste them from a new system profile (just create a new one, copy the BTs and delete it afterwards).

hth,
Clemens


  • Please make sure the BTs are active and "Store results in Performance Warehouse" is checked.

They were active but store results in PW was not so I enabled that

  • Is Performance Warehouse access activated at all?

PW is connected and working

  • If you add one of the BTs to a chart, would it show data?

No

  • Does any other measure show data in a chart?

No and I've tried Page Actions by *, Visits by *

  • If PWH basically is OK and only the WorldMap BTs do not work you could try to delete the BTs and copy/paste them from a new system profile (just create a new one, copy the BTs and delete it afterwards).

I'll try this on one or two

Thank you.

I actually cannot delete those bt's.

Adding all the bt's as series in a chart shows no data but double clicking on them showed data, all except Visits by user experience and country

clemens_fuchs
Dynatrace Pro
Dynatrace Pro

Running out of ideas. Could yo pleas open a support ticket?

thx,
clemens