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This product reached the end of support date on March 31, 2021.

.Net agent connected but no purepath

jalpeshs
Organizer

Hi Team,

 

We have configured .Net agent App Server where only executable service  is running .

Agent got connected but we are not getting data from that Agent.

Sensors are placed.In logs it shows Agent connected for that  service .There is traffic in application.

Please find attached snapshot .

 

Please help

Regards,

Jalpesh Shelar

12 REPLIES 12

jalpeshs
Organizer

Anybody ,please help.

andreas_grabner
Dynatrace Guru
Dynatrace Guru

Hi Jalpesh

Is this an ASP.NET Web APplication or a Rich Client? If it is Rich client make sure that the WPF and WinForms Sensor Packs are placed and configred with "active and start PurePath". If that still doesnt start a PurePath I suggest you do a CPU Sampling to see what the app is actually doing. You may need to find custom entry points if this is a "non standard web/rich client app"

Andi

jalpeshs
Organizer

Hi Andi,

 

It's ASP.NET Web Application.

Due to security concern same services are running on Webserver & Appserver.

We are getting data  at webserver but not getting data at App server.

We did CPU sampling,we got methods on App server.

Please help to find custom entry points.


Regards,

Jalpesh Shelar


kevin_jackson2
Inactive

Jalpesh-

Do you have a session file and CPU Sample that you could attach to this post?  That would better help understand what might be going on.

Also, in general, the PurePath Count column will only show values for the entry level application tier.  For example, if all of your transactions started with your "UAT_Ping_Pay_DotNet_Web" tier, then you could expect to see a 0 value for your application tier agents.  

Thanks,

Kevin

graeme_william1
Inactive

Jalpesh,

How does the application (the one running on the app server) get requests?  Does it get requests from the user browser, or a rich client, or from another tier like the web server?

Does it use WCF?  Ordinary HTTP requests?

Can you post the CPU dump – or at least a screenshot with the top few entries expanded?

-- Graeme

jalpeshs
Organizer

Hi Team,

 

Please find attached CPU_Sampling.

 

CPU_Sample_UAT_Ping_Pay.dts

 

Regards,

Jalpesh Shelar

jalpeshs
Organizer

Hi Team,

 

Please find attached architecture diagram for application.

In both Webserver and Appserver WSDL services are running.

 

Regards,

Jalpesh Shelar

 

jalpeshs
Organizer

Anybody.

andreas_grabner
Dynatrace Guru
Dynatrace Guru

Jalpesh - just an FYI - most of the folks that have responded to your post are currently in the US - therefore please be patience.

If you need faster responses to problems you can always open a support ticket and get help through our 24/7 technical support team

graeme_william1
Inactive

Jalpesh,

You shouldn't need custom sensors for WCF.  Go into the sensor configuration for the App tier agent group and change the setting of the .NET WCF sensor from 'active' to 'active and start PurePaths'.  Also, check that the .NET Web Services sensor it set to 'active and start PurePaths'.

-- Graeme

jalpeshs
Organizer

Hi Graeme,

 

Thanks.

It works after changing the setting of the .NET WCF sensor from 'active' to 'active and start PurePaths'.

But we are getting 2 different purepaths for Webserver & Appserver.

In Purepath dashlet it showing 2 different Applications for Webserver PP & Appserver PP.


Please suggest.


Regards,

Jalpesh Shelar



graeme_william1
Inactive

Jalpesh,

If the web tier calls the application tier and you're not seeing that in the Transaction Flow, I recommend you open a support ticket.  They'll need a session file and a support archive.

You create the support archive in the Dynatrace client by going to Help -> System Information, right-clicking on the name of the Dynatrace server (typically the second line of the table under the client) and selecting “Package All Included Files”.

-- Graeme