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No Data on Dynatrace UI for the Omni Channel

ramakrishnan_p-
Organizer

omni-channel-dat.jpgomni-channel-high-level.jpgThe summary for the Omni channel says that we have data but when I click
on it, it comes back with no data available. Any reason for this? PFA screenshot


1 REPLY 1

Babar_Qayyum
Leader

Hello @Ramakrishnan P.

I am not sure what can be the issue but try to change the current time scope for the selected System Profile.

  • The time frame of a web dashboard and its chart resolution is set using the time zone of the AppMon Server not the time zone of the device on which you are viewing AppMon Web.
  • This is different from the charts appearing in the AppMon Client, which display data using the local time zone.

Have a look on the below link for the AppMon Web timeframe and resolution.

https://www.dynatrace.com/support/doc/appmon/appli...

Regards,

Babar