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Not able to download agent log file

ashutosh_singh1
Organizer

Dear Team,

I am not able to see log file content using DT client for a agent as well as for other agent it is available(Right side). I have attached snapshot for same. Also i observed in collector logs "Agent "SMS_App_submitter_2" (52175db8) was shut down as a result of an overdue event time."

Kindly check and let me know.

Regards,
Ashutosh Singh


2 REPLIES 2

mathieu_chatte1
Advisor

Hello Ashutosh,

How are you? (If you remember me 😉 )

Ask to your OPS Team if the log is generated in the "SMS_App_submitter_2" server ?

Also check with Gregory if the agent is started properly 😉

Regards,

Mathieu


HI Mathieu,

Sorry for late reply..

I am good thanks for asking, What about you?

I have checked with team, i think there was directory owenership or permission issues. I have done changes and waiting for service restart, once done i ll let you know.

Thanks
Ashutosh Kumar Singh