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Only very few web services are recorded

claudealain_gex
Newcomer

We have DT Version 7.0.0.2469 installed and monitor 3 applications. But in one of them, the last we added to monitoring, we do not see als JAX-WS web service calls. The pure paths as well as method sensors are missing. It is not like we don't see any of the web service executions, but only very very few of them (e.g. 2-3 out of 500-1000).

What should we check or what could cause this issue?

6 REPLIES 6

claudealain_gex
Newcomer

Please let me know what further information are required in order to help.

harald_berger
Dynatrace Pro
Dynatrace Pro

Hi Claude,

Please take a CPU sampling to see what happens under the hood and which webservice stacks are actually used.

Best

Harry

claudealain_gex
Newcomer

CPU sampling doesn't show too much information. Application runs on tomcat, there is a JAX-WS Endpoint for which at least some few calls are recorded. That said WS stack is supported, but most calls are missing.

harald_berger
Dynatrace Pro
Dynatrace Pro

Hi Claude,

There are different JAX-WS implementations like the Ref-Impl or a CXF impl. Please elaborate what stack you are using.

Best

Harry

claudealain_gex
Newcomer

Hi Harry

I asked development. It is JAX-WS METRO.

harald_berger
Dynatrace Pro
Dynatrace Pro

Hi Claude,

Please open a support issue including a support archive + agent logs, a session with PPs and the CPU sample.

Thanks

Harry