I really want the Application Process Shutdown incident enabled, however I have a client application that uses Dynatrace agent and as a result, every time someone starts/stops the client app, we get an alert. I have no way to disable the alert of that applications Agent Group. Any ideas on how to address this? I can't seem to create a custom alert to do the same thing as the out of the box incident.
Try using the extended mail action plugin as opposed to the standard email action. It has a number of filters and I'm sure there is an option that will let you filter out (and stop sending emails for) the client application:
Check it out and feel free to ask if there are any issues,
Thanks James- I've installed that plugin and I've applied a regex-> ^(?!ExcludeAgentGroupName*).* for the agent group to exclude the group that has the app. Testing now- but this seems very promising. Thank you!!