I have some users who are unable to access the monitoring dashboard and get the following error message - "User xxxx does not have the following permissions: Analyze System". However, looking at the group and role the user belongs to - they do have the "Analyze System" permission. Is there a dependency on another permission that has to be included in order for the user to access the monitoring dashboard ?
Do the users also have the "Create Dashboard" permission? I think I ran into something similar to this once and I had to remove the user from Dynatrace and re-add them so that when they tried to access the client it would be forced to check their permissions once more. Could you test that with one of the users and see if it works?
It could be that they need "Change Active System Configuration" or "Change System Profile settings" but that would seem a little extreme just to view a certain dashboard.
Let's run through a few of the things that are obvious, but easy to miss. 🙂 Are their user accounts attached to the system profile that the dashboard is tied to? Do they have the "Create Dashboard" permission applied?