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This product reached the end of support date on March 31, 2021.

Problem with Dynatrace Server after installation

dt-support
Newcomer

Hello,

We have a critical problem with a Dynatrace Server after installation on new enviroment. We have error when we want to try connect to server from client.

In logs i see crazy information:

2017-02-28 12:16:14 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:16:24 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:16:24 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:16:35 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:16:45 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:18:06 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:18:06 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:FrontendLink
2017-02-28 12:18:11 WARNING [TimeKeeper] Skipping from 1488280660000 to 1488280680000 (20000), incident resolution might be lower than expected. Skip Count is 1. [log message will be suppressed for 30 minutes]
2017-02-28 12:18:49 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:FrontendLink
2017-02-28 12:19:40 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:19:51 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:19:51 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:20:04 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:20:14 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:21:19 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:21:29 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:21:39 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:24:50 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:25:00 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:25:29 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:25:40 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:25:50 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:27:25 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:27:36 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:27:46 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:27:46 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:27:56 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:28:06 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:30:16 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:31:55 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:32:05 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:32:16 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:32:28 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:32:38 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:32:38 INFO [DefaultSessionManager] successfully closed session DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend
2017-02-28 12:32:49 INFO [ClientSessionInitializer] User 'admin' logged in successfully (from DYNDEVL01)
2017-02-28 12:32:59 INFO [DefaultSessionManager] successfully created session (passive): DYNDEVL01:Encrypted:Uncompressed:ClientViaFrontend

We have disabled firewall and selinux.

[root@DYNDEVL01 init.d]# ps -ef | grep -i dtserver
root 3753 1 0 12:01 ? 00:00:00 /opt/dynatrace-6.5/dtserver -bg -pidfile /opt/dynatrace-6.5/server/dtserver65.pid
root 4845 3753 8 12:11 ? 00:02:37 /opt/dynatrace-6.5/jre/bin/java -XX:CompileCommand=exclude,java/io/ObjectInputStream.readO* -XX:+UseConcMarkSweepGC -XX:+DisableExplicitGC -XX:CMSInitiatingOccupancyFraction=60 -XX:CMSIncrementalSafetyFactor=40 -XX:+CMSClassUnloadingEnabled -Djava.endorsed.dirs=lib/endorsed -Djava.awt.headless=true -Dosgi.configuration.area=osgi -Dosgi.checkConfiguration=true -Dosgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@2:start, org.eclipse.equinox.event@3:start, com.dynatrace.diagnostics.rootpathcorrelation@4:start, com.dynatrace.diagnostics.subpathcorrelation@4:start, analysisstream-elasticsearch@4:start, com.dynatrace.diagnostics.serverbootstrap.jar@5:start, org.eclipse.equinox.ds@start -Declipse.ignoreApp=true -Dosgi.noShutdown=true -Djava.util.logging.manager=com.dynatrace.diagnostics.util.modern.logging.BackendServerLogManager -Dorg.osgi.framework.language=en -Dosgi.framework.extensions=com.dynatrace.diagnostics.bootstrap.hook -Dosgi.nl=en_US -Dosgi.nl.user=en_US -Duser.country=US -Duser.language=en -DproxyHost -DproxyPort -Dhttp.proxyUser -Dhttp.proxyPassword -server -XX:+UseCompressedOops -agentpath:./selfmonitoring/agent/lib64/libdtagent.so=agentname=DT_Server,server=localhost:9999,wait=5 -Dcom.dynatrace.diagnostics.WatchDogTimeout=180 -Dcom.dynatrace.restartCount=2 -agentpath:/opt/dynatrace-6.5/server/lib/libdtserverhelperagent.so -Dcom.dynatrace.diagnostics.server.ini=/opt/dynatrace-6.5/dtserver.ini -Dosgi.os=linux -Dosgi.ws=gtk -Dosgi.arch=x86_64 -Dcom.dynatrace.diagnostics.memorymodel=small -Xmx2304M -Xms2304M -Dcom.dynatrace.launcher.version=6.5.0.1289 -Dcom.dynatrace.diagnostics.WatchDogPort=50000 -jar /opt/dynatrace-6.5/server/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar -name dtserver -showsplash -launcher /opt/dynatrace-6.5/dtserver
root 5642 5640 3 12:18 ? 00:00:46 /opt/dynatrace-6.5/jre/bin/java -XX:+UseConcMarkSweepGC -XX:+DisableExplicitGC -XX:+UseCMSInitiatingOccupancyOnly -XX:CMSInitiatingOccupancyFraction=60 -XX:CMSIncrementalSafetyFactor=40 -XX:+CMSClassUnloadingEnabled -Djava.endorsed.dirs=lib/endorsed -Djava.awt.headless=true -Dosgi.configuration.area=osgi.frontend -Dosgi.checkConfiguration=true -Dosgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@2:start, org.eclipse.equinox.event@3:start, analysisstream-elasticsearch@4:start, com.dynatrace.diagnostics.serverbootstrap.jar@5:start, org.eclipse.equinox.ds@start -Declipse.ignoreApp=true -Dosgi.noShutdown=true -Djava.util.logging.manager=com.dynatrace.diagnostics.util.modern.logging.FrontendServerLogManager -Dorg.osgi.framework.language=en -Dosgi.framework.extensions=com.dynatrace.diagnostics.bootstrap.hook -Dosgi.nl=en_US -Dosgi.nl.user=en_US -Duser.country=US -Duser.language=en -DproxyHost -DproxyPort -Dhttp.proxyUser -Dhttp.proxyPassword -server -Dcom.dynatrace.diagnostics.isp.preload=false -Dcom.dynatrace.diagnostics.analyzerMeasuresCacheSize=4096 -agentpath:./selfmonitoring/agent/lib64/libdtagent.so=agentname=DT_Server_Frontend,server=localhost:9999,wait=90 -Deof=eof -Dcom.dynatrace.diagnostics.WatchDogTimeout=180 -Dcom.dynatrace.restartCount=0 -agentpath:/opt/dynatrace-6.5/server/lib/libdtserverhelperagent.so -Dcom.dynatrace.diagnostics.server.ini=/opt/dynatrace-6.5/dtfrontendserver.ini -Dosgi.os=linux -Dosgi.ws=gtk -Dosgi.arch=x86_64 -Dcom.dynatrace.diagnostics.memorymodel=small -Xmx768M -Xms768M -Dcom.dynatrace.launcher.version=6.5.0.1289 -Dcom.dynatrace.diagnostics.WatchDogPort=50001 -jar /opt/dynatrace-6.5/server/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar -name dtfrontendserver -showsplash -launcher /opt/dynatrace-6.5/dtfrontendserver -frontend
root 7483 1102 0 12:40 pts/0 00:00:00 grep --color=auto -i dtserver

[root@DYNDEVL01 init.d]# ps -ef | grep -i dtf
root 5640 1 0 12:18 ? 00:00:00 /opt/dynatrace-6.5/dtfrontendserver -bg -pidfile /opt/dynatrace-6.5/server/dtfrontendserver65.pid
root 5642 5640 3 12:18 ? 00:00:46 /opt/dynatrace-6.5/jre/bin/java -XX:+UseConcMarkSweepGC -XX:+DisableExplicitGC -XX:+UseCMSInitiatingOccupancyOnly -XX:CMSInitiatingOccupancyFraction=60 -XX:CMSIncrementalSafetyFactor=40 -XX:+CMSClassUnloadingEnabled -Djava.endorsed.dirs=lib/endorsed -Djava.awt.headless=true -Dosgi.configuration.area=osgi.frontend -Dosgi.checkConfiguration=true -Dosgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@2:start, org.eclipse.equinox.event@3:start, analysisstream-elasticsearch@4:start, com.dynatrace.diagnostics.serverbootstrap.jar@5:start, org.eclipse.equinox.ds@start -Declipse.ignoreApp=true -Dosgi.noShutdown=true -Djava.util.logging.manager=com.dynatrace.diagnostics.util.modern.logging.FrontendServerLogManager -Dorg.osgi.framework.language=en -Dosgi.framework.extensions=com.dynatrace.diagnostics.bootstrap.hook -Dosgi.nl=en_US -Dosgi.nl.user=en_US -Duser.country=US -Duser.language=en -DproxyHost -DproxyPort -Dhttp.proxyUser -Dhttp.proxyPassword -server -Dcom.dynatrace.diagnostics.isp.preload=false -Dcom.dynatrace.diagnostics.analyzerMeasuresCacheSize=4096 -agentpath:./selfmonitoring/agent/lib64/libdtagent.so=agentname=DT_Server_Frontend,server=localhost:9999,wait=90 -Deof=eof -Dcom.dynatrace.diagnostics.WatchDogTimeout=180 -Dcom.dynatrace.restartCount=0 -agentpath:/opt/dynatrace-6.5/server/lib/libdtserverhelperagent.so -Dcom.dynatrace.diagnostics.server.ini=/opt/dynatrace-6.5/dtfrontendserver.ini -Dosgi.os=linux -Dosgi.ws=gtk -Dosgi.arch=x86_64 -Dcom.dynatrace.diagnostics.memorymodel=small -Xmx768M -Xms768M -Dcom.dynatrace.launcher.version=6.5.0.1289 -Dcom.dynatrace.diagnostics.WatchDogPort=50001 -jar /opt/dynatrace-6.5/server/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar -name dtfrontendserver -showsplash -launcher /opt/dynatrace-6.5/dtfrontendserver -frontend
root 7515 1102 0 12:41 pts/0 00:00:00 grep --color=auto -i dtf

Our file structure and permisions:

[root@DYNDEVL01 dynatrace-6.5]# ls -l
total 2068
drwxr-xr-x 6 root root 59 Feb 28 11:57 agent
drwxr-xr-x 4 root root 33 Feb 28 11:57 client
drwxr-xr-x 5 root root 44 Feb 28 11:57 collector
drwxr-xr-x 2 root root 119 Feb 28 11:57 doc
rwxrr- 1 root root 409720 Feb 28 11:57 dtanalysisserver
rw-rr- 1 root root 1092 Feb 28 11:57 dtanalysisserver.ini
rwxrr- 1 root root 409400 Feb 28 11:57 dtclient
rw-rr- 1 root root 1301 Feb 28 11:57 dtclient.ini.template
rwxrr- 1 root root 165 Feb 28 11:57 dtcmd.sh
rwxrr- 1 root root 411256 Feb 28 11:57 dtcollector
rw-rr- 1 root root 1124 Feb 28 11:57 dtcollector.ini
rwxrr- 1 root root 424280 Feb 28 11:57 dtfrontendserver
rw-rr- 1 root root 1598 Feb 28 12:18 dtfrontendserver.ini
rwxrr- 1 root root 424280 Feb 28 11:57 dtserver
rw-rr- 1 root root 1608 Feb 28 12:12 dtserver.ini
drwxr-xr-x 2 root root 227 Feb 28 11:58 init.d
drwxr-xr-x 5 root root 185 Feb 28 11:58 jre
drwxrwxrwx 3 root root 20 Feb 28 12:00 log
drwxrwxrwx 2 root root 6 Feb 28 11:57 migration
drwxr-xr-x 18 root root 4096 Feb 28 12:18 server
drwxr-xr-x 4 root root 35 Feb 28 11:57 tools

Webdashboards works good.

Anybody help?

Best,

Radek

1 REPLY 1

dt-support
Newcomer

Our logs log.zip