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This product reached the end of support date on March 31, 2021.

RFE: Incident effective time frame

sudarsan_rangan
Inactive

Need configuration to provide start and end time of the day when the incident needs to be effective. For example, the average response time alerts does come many times in the night, as there is not many transactions in the off-hours and the individual transaction turns to go over the response time threshold, which is filling up the email box every night.

4 REPLIES 4

Babar_Qayyum
DynaMight Leader
DynaMight Leader

Hello Sudarsanan,

To achieve this you can use the incident downtime.

Regards,

Babar

sudarsan_rangan
Inactive

Yes. I know about that features, but I dont want all incidents to be impacted by outage and want certain incident rules to be only effective for part of the day (core business day with big user volume), and other alerts are needed for even the batch window. It is surprising to know that there is not a way to get the effective times frames in the day configurable, hence RFE.

Babar_Qayyum
DynaMight Leader
DynaMight Leader

Hello Sudarsanan,

The APM solution is 24/7 monitoring concept, therefore, might be no configuration settings for the specific business days or hours especially in the on-premises solution.

Secondly, the incident downtime setting is for the specific incident which you can configure from the incident dashboard without affecting the others.

Regards,

Babar

andreas_grabner
Dynatrace Guru
Dynatrace Guru

To add to Babar. There is also a REST API for defining Incident Downtimes. Downtimes can be configured per System Profile. Unfortunately not for each individual Incident - but per System Profile. Here is the REST API: https://community.dynatrace.com/community/pages/vi...

Andi