SMS notification bulk sms failsn how to investigate?

[steven_ledoux]

Hello,

I have created an bulksms account, throught there website i try to send a sms to my mobile nuber, which works. However with the sms plugin i get these error.

Can someone give my some hints on how to ivestigate this issue?

(logging: finer)

Thx

<< OutboundMessage >>
-------------------------------------------------------------------------------
Gateway Id: *
Message Id: 7
Encoding: 7-bit
Date: Mon Oct 26 16:07:47 UTC 2015
SMSC Ref No:
Recipient: +324XXXXXXXX Dispatch Date: null
Message Status: FAILED
Failure Cause: GATEWAY_FAILURE
Validity Period (Hours): -1
Status Report: false
Source / Destination Ports: -1 / -1
Flash SMS: false
Text: %282015-10-26+16%3A07%3A10%29+Web_Fws_Stats_Duration+-%3E+Business+Transaction+Results%2FValue+%3A+Web_Fws_Stats+-+PurePath+Duration+upper+bound+exceeded
PDU data: ...

===============================================================================
2015-10-26 16:07:48 INFO [SMSNotificationPlugin@com.dynatrace.diagnostics.plugins.SMSNotificationAction] Shutdown SMS service

[carlos · Accepted solution]

Hi Steven,

By the output in the outbound message you either have an authentication or binding problems when trying to deliver the sms. Also, if you are using certificates, you may also explore that the certs are valid, hope this helps.