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Second page loads reduces avg timings chart

joe_wells
Participant

Hi,

I hope someone can help with an issues i have tracking the page load times of a specific page on our website.

The issue i am having is outlined below:

In our Home Quote application we have an page overlay thats shows a "please wait / Generic quoting message" when a user clicks the "Get Quote" button.

I originally setup the following BT to track the page transitions that get triggered by the "Get Quote" button but i have realised that this is not tracking the single page load underneath the overlay, but is tracking the time up to the overlay, and then a second page load from the overlay until the quote page is displayed.

This is causing the chart i have made (which shows the average page load time) to show the incorrect information.

Essentially, i would like to combine the 2 separate page loads in to a single value or BT result so that i can chart it correctly.

Any help would be really appreciated

Thank you

Joe

URL: Run through a dummy quote, behaviour is on the get quote page

https://secure.lv.com/home/A/H_Welcome.jsp

Business Transaction:

User Action: JoWe - Home Insurance - 4. Your Quote - Count

User actions in Visit:


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