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Slow Guidwire claim centre in poeak period but DT suggets that the browser is the main cause of the latency

jmitchell32
Newcomer
3 REPLIES 3

andreas_grabner
Dynatrace Leader
Dynatrace Leader

Any chance you can export the visit and send it over? The 180s are suspicious. The PurePath however clearly indicates that the server side processing time is super fast. but somewhere along the path it seems time is lost. It could be that there is an issue on the web server sending data back to the browser. It could also be that something else happened between the browser

if you want to share your purepath session feel free to leverage my share your purepath program - http://bit.ly/sharepurepath

Andi

jmitchell32
Newcomer

andreas_grabner
Dynatrace Leader
Dynatrace Leader

Hi John

Thanks for attaching that session and also sending it to me via email. Responding to your email now and we can update the forum with our findings later

Andi