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Some agents no longer show in Agent Overview after upgrade to 6.5.13.1014

ajones
Participant

We upgraded to 6.5.13.1014 from 6.5.0.1289. All agents except 2 got the update and show in Agent Overview after the update / web server restart.

I am thinking that these agents may not be connecting to the collector now.

Also, what is the best way to check that an agent it connected it collector?

Suggestions?

2 REPLIES 2

JamesKitson
Dynatrace Leader
Dynatrace Leader

If you have access I would log into the servers with the agents that aren't showing up and see what is recorded in the agent logs. This should tell you if it's a communication with the collector issue or something with the agent itself.

James

ajones
Participant

Thanks for the quick response. Looking that the logs now.