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This product reached the end of support date on March 31, 2021.

Some agents no longer show in Agent Overview after upgrade to 6.5.13.1014

ajones
Participant

We upgraded to 6.5.13.1014 from 6.5.0.1289. All agents except 2 got the update and show in Agent Overview after the update / web server restart.

I am thinking that these agents may not be connecting to the collector now.

Also, what is the best way to check that an agent it connected it collector?

Suggestions?

2 REPLIES 2

JamesKitson
Dynatrace Leader
Dynatrace Leader

If you have access I would log into the servers with the agents that aren't showing up and see what is recorded in the agent logs. This should tell you if it's a communication with the collector issue or something with the agent itself.

James

ajones
Participant

Thanks for the quick response. Looking that the logs now.