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This product reached the end of support date on March 31, 2021.

Time Details in Transaction Flow

dwayne_j_fernan
Newcomer

Does anyone know what measure to use to chart the time details measures (response time, execution time, etc.) from the Transaction Flow view?

I am interested in charting the response time for a specific agent group (using say a 1 minute chart resolution which I am planning to export to a csv for analysis).

Any suggestions? I am looking to capture these measures for a number of different agent groups.


Thanks,
Dwayne

2 REPLIES 2

margaret_gruen-
Participant

Monitor the average response time, but with a cautious eye on the maximum response time as the mean is sensitive to outliers. For critical requests I create a measure and turn on the collection of percentiles.

kyle_kowalski
Dynatrace Pro
Dynatrace Pro

Hi Dwayne,

If you want to pull these metrics directly one of my collegues developed a plugin to pull these metrics out. You can find that here.

HTH,

Kyle