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This product reached the end of support date on March 31, 2021.

Unable to Install Dynatrace Appmon Server 6.5 or 7

venkatavijaya_s
Newcomer

Hi Team,

We are trying to install Dynatrace Server on Windows Server 2008 R2, The msi file is recently downloaded and its not corrupted. While installation, we are seeing this message

"There is a problem with this Windows Installer Package.A program run as part of the setup did not finish as expected.Contact your support personnel or package vendor."

MSI file names-dynatrace-full-7.0.0.2469-x86-64, dynatrace-full-6.5.0.1289-x86-64

Could you please help with this?

Regards,

Vijaya Sree

2 REPLIES 2

florent_duchate
Dynatrace Pro
Dynatrace Pro

Hi

I have seen this once before and re-downloading the file again fixed it for me.

Regards

Flo

pahofmann
DynaMight Leader
DynaMight Leader

I have had the same problem once before and a redownload fixed it for me too.

You could check the installer with md5 file provided on the download side to make sure. If the checksum is fine and it is still not working you can open a support case.

Dynatrace Certified Master, AppMon Certified Master - Dynatrace Partner - 360Performance.net