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Unable to Install Dynatrace Server 6.1.0.7880

hitesh_kundnani
Newcomer

dynatrace-error.png

Dear Team,

We are trying to install Dynatrace Server 6.1.0.7880 (64 Bit) in Windows Server 2008 R2 Standard 64 - Bit.

We are getting below error while installation.
"There is a problem with this Windows Installer Package.A program run as part of the setup did not finish as expected.Contact your support personnel or package vendor."

We tried Installation using Admin Rights but still facing same issue.

Please find attached snapshots for reference. Kindly help identifying the issue and suggest.

Regards,

Hitesh K

2 REPLIES 2

Have you tried to download the file again? It might be corrupted...

You can also try to execute the installer with a special logging option so that we get a detailed installer log file that should show us what is actually failing. here is an example:

msiexec /i dynatrace.msi /L*V <DIR>\dt_msi.log

This will create a log file that would be interesting for us to look at