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This product reached the end of support date on March 31, 2021.

Unable to access WebUI after migration

jalpeshs
Organizer

Hi Team,

We have migrated DT 6.2 to DT 6.5.

After migration we are unable to access WebUI at https://localhost:9911

We are getting below error in Logs :

SEVERE [ConnectorServiceTrackerCustomizer] Failed to start WebUI Http Server: com.dynatrace.diagnostics.webui.osgi.ConnectorServiceTrackerCustomizer startJetty:143
java.lang.ExceptionInInitializerError
at org.glassfish.jersey.servlet.internal.ServletContainerProviderFactory.getAllServletContainerProviders(ServletContainerProviderFactory.java:66)
at org.glassfish.jersey.servlet.WebComponent.<init>(WebComponent.java:359)
at org.glassfish.jersey.servlet.ServletContainer.init(ServletContainer.java:172)
at org.glassfish.jersey.servlet.ServletContainer.init(ServletContainer.java:364)
at javax.servlet.GenericServlet.init(GenericServlet.java:244)
at org.eclipse.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:612)
at org.eclipse.jetty.servlet.ServletHolder.initialize(ServletHolder.java:395)
at org.eclipse.jetty.servlet.ServletHandler.initialize(ServletHandler.java:871)
at org.eclipse.jetty.servlet.ServletContextHandler.startContext(ServletContextHandler.java:298)
at org.eclipse.jetty.server.handler.ContextHandler.doStart(ContextHandler.java:741)
at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68)
at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:132)
at org.eclipse.jetty.server.Server.start(Server.java:387)
at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:114)
at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:61)
at org.eclipse.jetty.server.Server.doStart(Server.java:354)
at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68)
at com.dynatrace.diagnostics.webui.osgi.ConnectorServiceTrackerCustomizer.startJetty(ConnectorServiceTrackerCustomizer.java:132)
at com.dynatrace.diagnostics.webui.osgi.ConnectorServiceTrackerCustomizer.addingService(ConnectorServiceTrackerCustomizer.java:74)
at com.dynatrace.diagnostics.webui.osgi.ConnectorServiceTrackerCustomizer.addingService(ConnectorServiceTrackerCustomizer.java:52)
at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:980)
at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:1)
at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:262)
at org.osgi.util.tracker.AbstractTracked.track(AbstractTracked.java:234)
at org.osgi.util.tracker.ServiceTracker$Tracked.serviceChanged(ServiceTracker.java:941)
at org.eclipse.osgi.internal.serviceregistry.FilteredServiceListener.serviceChanged(FilteredServiceListener.java:104)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.dispatchEvent(BundleContextImpl.java:861)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.ListenerQueue.dispatchEventSynchronous(ListenerQueue.java:148)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.publishServiceEventPrivileged(ServiceRegistry.java:819)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.publishServiceEvent(ServiceRegistry.java:771)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistrationImpl.register(ServiceRegistrationImpl.java:130)
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.registerService(ServiceRegistry.java:214)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.registerService(BundleContextImpl.java:433)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.registerService(BundleContextImpl.java:451)
at com.dynatrace.diagnostics.server.connector.osgi.ServerAccessProviderTrackerCustomizer.addingService(ServerAccessProviderTrackerCustomizer.java:63)
at com.dynatrace.diagnostics.server.connector.osgi.ServerAccessProviderTrackerCustomizer.addingService(ServerAccessProviderTrackerCustomizer.java:27)
at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:980)
at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:1)
at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:262)
at org.osgi.util.tracker.AbstractTracked.trackInitial(AbstractTracked.java:185)
at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:348)
at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:283)
at com.dynatrace.diagnostics.server.connector.osgi.Activator.start(Activator.java:25)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299)
at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:440)
at org.eclipse.osgi.internal.loader.BundleLoader.setLazyTrigger(BundleLoader.java:268)
at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:107)
at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:463)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:216)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:400)
at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:476)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:429)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:417)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:107)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at org.eclipse.osgi.internal.loader.BundleLoader.loadClass(BundleLoader.java:345)
at org.eclipse.osgi.framework.internal.core.BundleHost.loadClass(BundleHost.java:229)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadClass(AbstractBundle.java:1207)
at com.dynatrace.diagnostics.discovery.Discovery.loadClass(SourceFile:1246)
at com.dynatrace.diagnostics.discovery.ExtensionInfo.loadClass(SourceFile:69)
at com.dynatrace.diagnostics.server.ServerBundleActivator.extensionAdded(SourceFile:661)
at com.dynatrace.diagnostics.discovery.Discovery.a(SourceFile:984)
at com.dynatrace.diagnostics.discovery.Discovery.addExtensionListener(SourceFile:1125)
at com.dynatrace.diagnostics.server.ServerBundleActivator.startBundle(SourceFile:126)
at com.dynatrace.diagnostics.server.ServerBundleActivator.start(SourceFile:609)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:291)
at com.dynatrace.diagnostics.bootstrap.Bootstrapper.a(SourceFile:89)
at com.dynatrace.diagnostics.bootstrap.Bootstrapper.startBootstrap(SourceFile:62)
at com.dynatrace.diagnostics.serverbootstrap.ServerBootstrapActivator.start(SourceFile:38)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:389)
at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1131)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:559)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:544)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:457)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:243)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:438)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

Please suggest.

Regards.

Jalpesh

3 REPLIES 3

Hi Jalpesh,

can you open a support case for this please?

this should be related to a malfunctional plugin without a nameless zip entry.

Peter

kylec
Contributor

Hi team, Did we get a resolution on this?
We are getting the same error on a fresh installation of 6.5 in linux

florent_ingwill
Newcomer

Hi team,

Do you find a solution ? We have the same trouble

Thanks

Romain