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Unable to access WebUI in DT 6.3

florent_ingwill
Newcomer

Hi Team,

We have installed DT 6.3 for PSM 5.1 (Windchill monitor).

After the installation we are unable to access WebUI at https://localhost:9911

We are getting below error in Logs :

2017-11-16 16:45:25 SEVERE [Activator] Failed to startup com.dynatrace.diagnostics.server.connector: com.dynatrace.diagnostics.server.connector.osgi.Activator start:33
com.google.common.base.VerifyException
at com.google.common.base.Verify.verify(Verify.java:98)
at com.dynatrace.diagnostics.server.connector.dashboards.MetadataReaderWriter.readMetadata(MetadataReaderWriter.java:49)
at com.dynatrace.diagnostics.server.connector.dashboards.DashboardServiceImpl.loadMetadatas(DashboardServiceImpl.java:136)
at com.dynatrace.diagnostics.server.connector.dashboards.DashboardServiceImpl.<init>(DashboardServiceImpl.java:102)
at com.dynatrace.diagnostics.server.connector.ConnectorServiceImpl.startServices(ConnectorServiceImpl.java:102)
at com.dynatrace.diagnostics.server.connector.osgi.ServerAccessProviderTrackerCustomizer.addingService(ServerAccessProviderTrackerCustomizer.java:54)
at com.dynatrace.diagnostics.server.connector.osgi.ServerAccessProviderTrackerCustomizer.addingService(ServerAccessProviderTrackerCustomizer.java:27)
at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:980)
at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:1)
at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:262)
at org.osgi.util.tracker.AbstractTracked.trackInitial(AbstractTracked.java:185)
at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:348)
at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:283)
at com.dynatrace.diagnostics.server.connector.osgi.Activator.start(Activator.java:31)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299)
at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:440)
at org.eclipse.osgi.internal.loader.BundleLoader.setLazyTrigger(BundleLoader.java:268)
at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:107)
at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:463)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:216)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:400)
at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:476)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:429)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:417)
at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:107)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at org.eclipse.osgi.internal.loader.BundleLoader.loadClass(BundleLoader.java:345)
at org.eclipse.osgi.framework.internal.core.BundleHost.loadClass(BundleHost.java:229)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadClass(AbstractBundle.java:1207)
at com.dynatrace.diagnostics.discovery.Discovery.loadClass(SourceFile:1256)
at com.dynatrace.diagnostics.discovery.ExtensionInfo.loadClass(SourceFile:68)
at com.dynatrace.diagnostics.server.ServerBundleActivator.extensionAdded(SourceFile:608)
at com.dynatrace.diagnostics.discovery.Discovery.a(SourceFile:994)
at com.dynatrace.diagnostics.discovery.Discovery.addExtensionListener(SourceFile:1135)
at com.dynatrace.diagnostics.server.ServerBundleActivator.startBundle(SourceFile:118)
at com.dynatrace.diagnostics.server.ServerBundleActivator.start(SourceFile:562)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:291)
at com.dynatrace.diagnostics.bootstrap.Bootstrapper.a(SourceFile:89)
at com.dynatrace.diagnostics.bootstrap.Bootstrapper.startBootstrap(SourceFile:62)
at com.dynatrace.diagnostics.serverbootstrap.ServerBootstrapActivator.start(SourceFile:38)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711)
at java.security.AccessController.doPrivileged(Native Method)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702)
at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683)
at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381)
at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:389)
at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1131)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:559)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:544)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:457)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:243)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:438)
at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

Please suggest or ideas.

Regards.

Romain

1 REPLY 1

hayden_miedema
Inactive

Hi,

This is the forum for Dynatrace, not Appmon. Please try moving this question to the appropriate forum here: https://answers.dynatrace.com/spaces/148/view.html

Thanks,
Hayden