cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to connect to dynatrace 7 client

am00478975
Inactive

Hi Team,

We have upgraded our dt environment from 6.3 to dt version 7 . We are unable to access client 7 however we can access it via webstart client .

Could there be any reason why we cant connect .We were able to connect to dev environment but cant connect to prod environment .

Regards,

Anusha

5 REPLIES 5

BabarQayyum
Leader

Hello Anusha,

Please make sure that you have a 64bit dynatrace rich client because 32bit rich client is no more supported in the version 7.

Regards,

Babar

am00478975
Inactive

Hi Babar,

I have used the 64 bit client 7 version .

Regards,

Anusha

What error you are seeing in the client log or while testing connection?

Also, before connecting, try deleting the user preference directory which is like C:\Users\anusha\.dynaTrace.

Regards, Rajesh

am00478975
Inactive

Sure will try and delete user preference

client logs:

2017-08-16 09:58:20 INFO [ChartCacheNotifier] received repository state broadcast: CONNECTED - clearing chart caches
2017-08-16 10:08:31 INFO [ChartCacheNotifier] received repository state broadcast: CONNECTED - clearing chart caches
2017-08-16 10:12:22 WARNING [AgentStatusDisplayItem] An agent with an OK instrumentation state was included in the list of uninstrumented agents! [log message will be suppressed for 10 minutes]
2017-08-16 10:12:22 WARNING [ProxyVoleToJDKLogger] JavaxPacScriptParser: JS evaluation error.: java.security.AccessControlException: access denied ("java.lang.RuntimePermission" "getClassLoader")
2017-08-16 10:12:22 WARNING [ProxyVoleToJDKLogger] PacProxySelector: PAC resolving error.: com.btr.proxy.selector.pac.ProxyEvaluationException: Error while executing PAC script: access denied ("java.lang.RuntimePermission" "getClassLoader")
2017-08-16 10:17:17 INFO [ClientConfigManager] Configuration stored successfully
2017-08-16 10:17:18 INFO [DefaultSessionManager] successfully closed session 10.102.248.87:Encrypted:LZ4:Client
2017-08-16 10:17:18 INFO [ServerConnectionJob] trying to connect to server with: @plna001zacmrh.vodacom.corp:2021:Encrypted:LZO:Client
2017-08-16 10:17:21 INFO [ClientConfigManager] Configuration stored successfully
2017-08-16 10:17:45 WARNING [SessionHandshakeRequest] unsuccessful session handshake for session - session initialization was canceled locally [session=10.102.248.87:Encrypted:LZ4:Client]
2017-08-16 10:17:45 WARNING [FastConnectionPool] connection Closed-10.102.248.87:2021:Outbound:Encrypted:LZ4:ed22c123-e013-46c2-8b24-9684306bf590 was not in pool - unable to remove...
2017-08-16 10:17:45 INFO [ServerConnectionJob] trying to connect to server with: @plna001zacmrh.vodacom.corp:2021:Encrypted:LZO:Client
2017-08-16 10:31:27 INFO [ServerConnectionJob] trying to connect to server with: admin@plna001zacmrh.vodacom.corp:2021:Encrypted:LZO:Client
2017-08-16 10:31:27 WARNING [SessionHandshakeRequest] unsuccessful session handshake for session - session initialization was canceled locally [session=10.102.248.87:Encrypted:LZ4:Client]
2017-08-16 10:31:27 WARNING [FastConnectionPool] connection Closed-10.102.248.87:2021:Outbound:Encrypted:LZ4:e1a99d22-ec99-4815-815a-26b79958d4a4 was not in pool - unable to remove...
2017-08-16 10:32:10 INFO [ServerConnectionTester] Running connection test...
2017-08-16 10:32:17 INFO [DefaultSessionManager] successfully created session: 10.102.248.87:Encrypted:LZ4:Client
2017-08-16 10:32:17 INFO [ChartCacheNotifier] received repository state broadcast: CONNECTED - clearing chart caches
2017-08-16 10:32:41 INFO [ServerConnectionTester] DurationWatcher aborted the connection test because it took too long.
2017-08-16 10:32:41 WARNING [ServerConfigurationComponent] Settings seem to be erroneous, the connection test failed. Please ensure that the Frontend Server has been started.
2017-08-16 10:32:45 INFO [ClientConfigManager] Configuration stored successfully
2017-08-16 10:32:45 WARNING [ServerCommunicationManagerImpl] Failed to load configurations for installed plug-ins: com.dynatrace.diagnostics.client.communication.ServerCommunicationManagerImpl$138 handleException:5193
com.dynatrace.diagnostics.communication.tcp.exception.NoConnectionsDueToInadequateSessionStateException: no connections available since session is in status Closing
at com.dynatrace.diagnostics.communication.tcp.session.DefaultService.executeRequest(DefaultService.java:111)
at com.dynatrace.diagnostics.server.shared.communication.ProgressRequest.execute(SourceFile:105)
at com.dynatrace.diagnostics.client.communication.ServerCommunicationInterfaceImpl.getPlugins(ServerCommunicationInterfaceImpl.java:1020)
at com.dynatrace.diagnostics.client.communication.ServerCommunicationDelegator.getPlugins(ServerCommunicationDelegator.java:550)
at com.dynatrace.diagnostics.client.communication.ServerCommunicationManagerImpl.getPluginConfigs(ServerCommunicationManagerImpl.java:5189)
at com.dynatrace.diagnostics.client.domain.configuration.server.InfrastructureConfigurationComponent.getActionPlugins(InfrastructureConfigurationComponent.java:108)
at com.dynatrace.diagnostics.client.domain.configuration.server.InfrastructureConfigurationComponent.setInput(InfrastructureConfigurationComponent.java:103)
at com.dynatrace.diagnostics.client.communication.configuration.ServerPreferencesDialog$10.run(ServerPreferencesDialog.java:1178)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4140)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3757)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:825)
at org.eclipse.jface.window.Window.open(Window.java:801)
at com.dynatrace.diagnostics.sdk.ui.dialogs.ConfigurationDialog.open(SourceFile:260)
at com.dynatrace.diagnostics.client.communication.configuration.ServerPreferencesDialog.openContent(ServerPreferencesDialog.java:1941)
at com.dynatrace.diagnostics.client.communication.ManageServerPreferencesAction$2.handleReturnValueInUI(ManageServerPreferencesAction.java:359)
at com.dynatrace.diagnostics.client.communication.ManageServerPreferencesAction$2.handleReturnValueInUI(ManageServerPreferencesAction.java:313)
at com.dynatrace.diagnostics.client.communication.UiSynchedCallListener$1.run(UiSynchedCallListener.java:35)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4140)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3757)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2701)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2665)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at com.dynatrace.diagnostics.client.Client.start(Client.java:767)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.WebStartMain.basicRun(WebStartMain.java:79)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)
at org.eclipse.equinox.launcher.WebStartMain.main(WebStartMain.java:57)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.javaws.Launcher.executeApplication(Unknown Source)
at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2017-08-16 10:32:46 INFO [DefaultSessionManager] successfully closed session 10.102.248.87:Encrypted:LZ4:Client
2017-08-16 10:32:46 INFO [ServerConnectionJob] trying to connect to server with: admin@plna001zacmrh.vodacom.corp:2021:Encrypted:LZO:Client
2017-08-16 10:32:48 INFO [ServerConnectionTester] Running connection test...
2017-08-16 10:33:00 INFO [ServerConnectionTester] Running connection test...
2017-08-16 10:33:18 WARNING [ServerConfigurationComponent] Settings seem to be erroneous, the connection test failed. Please ensure that the Frontend Server has been started.
2017-08-16 10:33:18 INFO [ServerConnectionTester] DurationWatcher aborted the connection test because it took too long.
2017-08-16 10:33:20 INFO [DefaultSessionManager] successfully created session: 10.102.248.87:Encrypted:LZ4:Client
2017-08-16 10:33:21 INFO [ChartCacheNotifier] received repository state broadcast: CONNECTED - clearing chart caches
2017-08-16 10:33:30 INFO [ServerConnectionTester] DurationWatcher aborted the connection test because it took too long.
2017-08-16 10:33:30 WARNING [ServerConfigurationComponent] Settings seem to be erroneous, the connection test failed. Please ensure that the Frontend Server has been started.
2017-08-16 10:36:24 INFO [DashboardConfigManager] Dashboard configuration file 'appoverview.config.xml' with revision 'd5c8a21a-8101-42b2-9c08-b6dff0209f49' successfully written
2017-08-16 10:36:44 WARNING [SysInfoDataProvider] No results for listRemotefilesRequest (component=Client#dtclient@DSIS101ZATCWI#5872, requestId=LIST_INTERACTION_LOGS) within timout received.
2017-08-16 10:44:55 INFO [ChartCacheNotifier] received repository state broadcast: CONNECTED - clearing chart caches
2017-08-16 11:10:32 INFO [DashboardConfigManager] Dashboard 'appoverview.config.xml' already exists, is replaced by dashboard 'appoverview.config.xml'
2017-08-16 11:10:32 INFO [DashboardConfigManager] Dashboard configuration file 'appoverview.config.xml' with revision 'd5c8a21a-8101-42b2-9c08-b6dff0209f49' successfully written

BabarQayyum
Leader

Hello Anusha,

In the logs nothing is severe except the 'access denied', so follow the instructions suggested by @Rajesh S. and share the results.

Line 1: 2017-08-16 09:58:20 INFO [ChartCacheNotifier] received repository state broadcast: CONNECTED - clearing chart caches 2017-08-16 10:08:31 INFO [ChartCacheNotifier] received repository state broadcast: CONNECTED - clearing chart caches 2017-08-16 10:12:22 WARNING [AgentStatusDisplayItem] An agent with an OK instrumentation state was included in the list of uninstrumented agents! [log message will be suppressed for 10 minutes] 2017-08-16 10:12:22 WARNING [ProxyVoleToJDKLogger] JavaxPacScriptParser: JS evaluation error.: java.security.AccessControlException: access denied ("java.lang.RuntimePermission" "getClassLoader") 2017-08-16 10:12:22 WARNING [ProxyVoleToJDKLogger] PacProxySelector: PAC resolving error.: com.btr.proxy.selector.pac.ProxyEvaluationException: Error while executing PAC script: access denied ("java.lang.RuntimePermission" "getClassLoader") 2017-08-16 10:17:17 INFO [ClientConfigManager] Configuration stored successfully 2017-08-16 10:17:18 INFO [DefaultSessionManager] successfully c...

Regards,

Babar