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Unable to see the support ticket updates

Hi All,

I
have opened support ticket for the issue .But I am unable see the ticket updates getting below error.

https://support.dynatrace.com/supportportal/browse/SUPDT-48537

Please find the screenshot for reference.

Thanks

Hema


4 REPLIES 4

Christopher_An1
Inactive

Hello @Hemakumari B.,

Are you sure you are using the same login credentials. That support ticket has a different name on it as the reporter.


Hi Chris,

One of my team mate Shyamala reported that incident.I need to see the updates.Is it possiable right?

Thanks

Hema


Hello Hemakumari,

Yes it is possible. Shyamala will have access to add you ID in CC.

Once your ID is added you can see the update.

Cheers,

Ramesh


Hi Chris,

One of my team mate Shyamala reported that incident.I need to see the updates.Is it possiable right?

Thanks

Hema