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Unknown Client IP - Visits/Purepaths

fernando_albuqu
Organizer


Hello everyone,

Is there any reason to dynaTrace not be capturing the IP visits / purepaths?

This is occurring in a very small amount of visits / purepaths.

Thank you,

Fernando.

1 REPLY 1

graeme_william1
Inactive

Fernando,

It's not easy to get a visit with *no* client IP information (as opposed to collecting the wrong one from, e.g., a load balancer). Part of the explanation might be that the user's pages (two, in the example above) are being served by a system without a Dynatrace agent (which could just be a cache).

We'd probably need to know a bit more about your configuration and the anomalous visits to give a complete explanation.

-- Graeme