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This product reached the end of support date on March 31, 2021.

User Experience Index Formula

karthikayini_mu
Inactive

Hello All,

Can anyone tell what is the exact formula for USER EXPERIENCE INDEX .

How come .83 come

I can understand what is satisfied actions



  • Satisfied —Everything faster
    than 4T (4s) is considered satisfied.

  • Tolerating — slower than 4T(4s),
    but faster than 16sec.

  • Frustrated — slower than 16s
  • THERSHOLD is 4 seconds here

Thanks & regards

Karthikayini M

2 REPLIES 2

JamesKitson
Dynatrace Leader
Dynatrace Leader

((1 * number of satisfied visits) + (.5 * number of tolerating visits) + (0 * number of frustrated visits)) / total visits

In your case:

(158 + (.5 * 71) + 0) / 233 = .83

Visits are classified based on the criteria described here:

https://www.dynatrace.com/support/doc/appmon/user-...

James

Hi @jamesk,

Thanks for the calculations. I also found it meanwhile.

Regards

Karthikayini M