Can anyone tell what is the exact formula for USER EXPERIENCE INDEX .
How come .83 come
I can understand what is satisfied actions
Thanks & regards
Solved! Go to Solution.
((1 * number of satisfied visits) + (.5 * number of tolerating visits) + (0 * number of frustrated visits)) / total visits
In your case:
(158 + (.5 * 71) + 0) / 233 = .83
Visits are classified based on the criteria described here: