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This product reached the end of support date on March 31, 2021.

User actions not all recorded and client errors not recorded

dbusquets
Helper

Hi,

I have a lot of visits with user actions that are not showed in User Actions dashlet. There is an example: a visit with 8 actions only show 4 ("visits.png" attached).

visits.png

It also has a problem with client errors, because in almost every visit the column "client errors" say Yes, but if you go into "Client Errors" dashboard, it's empty ("client_errors.png" and "empty_db.png" images attached).

client-errors.png


empty-db.png

Any ideas?

Thanks!

Daniel

1 REPLY 1

martina_resutik
Inactive

Hi Daniel,

Can you attach a session containing a visit that demonstrates this behavior?

Kind regards, Martina