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User authentication problem

vikika
Participant

Hello

I have DynaTrace 6.1 and work with Ldap. Sometimes my users have problem to connect to DynaTrace.

I am remove the user from the user list (user--> account) and this action resolve the problem.

None of these users did not change his password in active directory.
Heavy user of this system has already happened twice.

I want to now why is happened and 'hat is needed to solve it.

Attached is an error ldap.jpg

 

Thanks

Best Regards

Vicky Kalgin

4 REPLIES 4

andreas_grabner
Dynatrace Leader
Dynatrace Leader

Can you look in the dynatrace server log files - maybe there is a better error indication on the underlying communicatoin issue with our LDAP server

I don't see errors' but I have something.

from_Correlation_log_file.txt

andreas_grabner
Dynatrace Leader
Dynatrace Leader

Seems like the LDAP server refuses the connection. Can you check that the server is stil runnign and that no firewall is blocking your dynatrace server from communicating with LDAP?

don_bonin
Advisor

I am experiencing the same issue - test connect is successful, but ldap login is not...   I'll check the logs now.